Social Media Marketing

3 Must-Know Basics to Managing Your Company's Social Media 

from entrepreneur.com 

There are multiple ways to engage customers with social media, Facebook and Twitter being the most popular. However there are many businesses do not know how to manage their social media. Lindsay Lavine of Entrepreneur.com wrote an article about the basics of managing social media.

The first tip Lavine listed was to listen. She recommends to join conversations and to avoid talking at people. Statistics have shown that companies that post 1-2 times a day receive more interaction (likes, comments, retweets, etc) with their "friends" and "followers".

The second tip is to avoid letting your intern manage your social media. Though it seems like fairly simple task that any intern could handle, interns have little experience at your company and know nothing about the business. Why would you allow someone that knows nothing about your company speak for it? They could accidentally post something inaccurate, offensive, or contradictory to the business's views. If you must give social media responsibility to an intern, the best solution is to heavily monitor it and be sure that you see everything before it is published.

The last tip listed in the article suggests to find the social media that best fits you and your company. There are so many different mediums to choose from and the best thing to do is just pick one to start with and become comfortable with that. If you feel more social media is needed, add another.

Do you think the best kind of social media to use depends on what industry you are in?